1. shipping methods
For NACIONAL mainland deliveries:
Standard (3-5 working days). The value of Standard Shipping is 3.95 EUR
Express (2 business days) The value of Express Shipping is 8.95 EUR
In-store pickup (3-5 working days) In-store pickup is free.
Standard nacional shipments are free for orders over € 30.00.
* These delivery terms are not applicable to islands.
For INTERNACIONAL deliveries:
Standard (3-5 working days). The value of Standard Shipping is 8.95 EUR.
Standard international shipments are free for orders over € 100.00.
2. defective or wrong pieces
If you have received an item by mistake or it is defective, we apologize. Get immediately in touch with the Customer Service team and provide us with the following information:
- Your order number
- The product code / The product name
- Inform in case you want a refund or replacement of the product.
Note: it is IMPORTANT to keep both boxes and shipping labels and carton packaging. In case of incidents, you will also be asked for photographs of them.
If you want to exchange items contact our Customer Support or go to our store at São João da Madeira.
Exchanges are always accepted when the piece is in perfect condition, with its original packaging and no more than 14 days have passed since the date of purchase/ receipt.
Returns are always accepted when the part is in perfect condition, with its original packaging and no more than 14 days have passed since the date of purchase / receipt. You can return your purchase online at our store in São João da Madeira or by contacting our Customer Support.
Once you have checked the products returned to our Center, you will receive a confirmation email indicating that the amount will be paid using the same payment method you used to purchase.
We remind you that the time limit for the refund to be available in your account will depend on your bank. To prove the return, we recommend that you always keep the receipt of the courier service as proof of delivery of the package.
We do not accept returns of personalized items.